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We’re Here to Help

Having issues or questions about Stenox? Here’s how to get support.

Send Feedback

Dictate your feedback directly in Stenox — it gets transcribed and sent to us.

Email Support

Contact us at support@stenox.app

Documentation

Browse our comprehensive guides right here.

Troubleshooting

Common issues and solutions.

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Getting Started

Installation

Download and set up Stenox.

First Dictation

Your first voice-to-text experience.

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Configuration

Providers

Choose transcription and AI providers.

Profiles

Customize settings per context.

BYOK Setup

Configure your own API keys.

License

Activate your license.

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Features

Vocabulary

Custom word replacements.

System Prompts

Customize AI behavior.

File Transcription

Transcribe audio and video files.

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Troubleshooting

Before contacting support, try these common solutions:
  • Check Accessibility permission: System Settings → Privacy & Security → Accessibility → Stenox enabled
  • Click in a text field before dictating
  • Restart Stenox
Full troubleshooting guide →
  • Check for conflicting apps (Spotlight, Alfred, Raycast)
  • Try a different hotkey in Settings
  • Verify Stenox is running (icon in menu bar)
Full troubleshooting guide →
  • Verify the complete key was copied
  • Check key is active in provider dashboard
  • Try creating a new API key
Full troubleshooting guide →
  • Use a cloud provider for faster results
  • Try smaller local models (base.en instead of small.en)
  • Skip AI enhancement for fastest output
Full troubleshooting guide →
View all troubleshooting topics →

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Contact Support

If you can’t find an answer in the documentation: The easiest way to contact us:
  1. Open Settings → About → Send Feedback
  2. Dictate your issue — speak naturally
  3. Your message is transcribed and sent automatically
Or use the feedback hotkey: Right ⌘ + Right ⌥ from anywhere.
Using the in-app feedback lets you describe your issue naturally with your voice — much easier than typing!
Learn more about sending feedback →

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Email

Email us at support@stenox.app Please include:
  • Description of the issue
  • Steps to reproduce
  • macOS version (About This Mac)
  • Stenox version (Settings → About)
  • Provider you’re using

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Response Times

We aim to respond to all support requests within 24-48 hours on business days. For urgent issues, include “URGENT” in your subject line.